Hobart · Laptops · Desktops · Macs · Data recovery
Trusted computer repair in Hobart, by people who love the craft.
Expert diagnosis and honest advice, from a cracked screen to a drive nobody else could read. Head technician Nelson brings over a decade of experience to Hobart homes and businesses, including the board-level and data recovery work most shops send interstate.
Not sure what's wrong? Send a photo of the screen or the error message and we'll tell you what you're looking at.
★★★★★ 4.9 from 131 Google reviewsWhat to expect
Nelson repaired both my 7 year old Dell and my mum's laptop, I could not be happier with the result. He diagnosed both machines carefully and explained the issues in plain language, no jargon or upselling. Two older laptops now run like new.
I was in a tricky spot with important commercial images I needed to recover from a damaged hard drive for a client, and Nelson was the only bloke willing to give it a go. Exceeded my expectations and went above and beyond.
Very quick to reply and answer all my questions. I took two computers in and he was efficient, knowledgeable and honest about what needed repairing. One wasn't worth repairing, so he offered me a great replacement at a very reasonable price.
Legendary and honest service from Nelson.
Professional, friendly, and took the time to answer my questions clearly. It was obvious he has extensive knowledge and experience in data recovery. I'd happily recommend him to anyone looking for honest, reliable, professional data recovery.
Sent my laptop in for a dusting and it now runs like brand new. Great and friendly service and super accommodating for a couple of small hiccups on my end. Highly recommend for cleaning and repairs.
Knowledgeable and able to identify a sub board as the problem, saving me from replacing the whole laptop. Communicates well. Friendly, polite, not patronizing. Give them a go if you need a repair.
Incredibly helpful assisting my son with transferring his data from an old hard drive to a new laptop. He went above and beyond to make sure everything was handled properly, ensuring none of his important work was lost.
Genuinely good business. So easy to deal with. Great communication. Great result at a very fair price.
I went to him with a smashed screen from a piece of heavy machinery, a brand he wasn't familiar with. He did so much research and contacted the company and factory direct to arrange replacement parts. It cost a fraction of the price of a new computer.
Highly recommend Nelson, he has a wealth of knowledge and experience. He fixed and upgraded my laptops with awesome turnaround, I had them back in a week, well priced. I will definitely keep using him.
Extremely friendly and generous customer service that was thorough, professional and extremely cooperative. Had a very perplexing issue with my gaming PC that was narrowed down thanks to the thorough work done.
Extremely helpful, professional and so knowledgeable. Arranged a replacement laptop screen at a fraction of the cost quoted for a screen repair elsewhere, and the quality of work was exceptional. Communication was prompt.
I spoke with Nelson this morning regarding my very 'unhappy' MacBook and he was extremely helpful and friendly. He offered excellent advice and options. Highly recommend dealing with Nelson.
Nelson has come to the rescue with 3 different troublesome laptops over the last few years. His service is amazing. He even took the time to explain to me what each problem was so I could understand.
Fixed my son's broken PlayStation 4 and added a new hard drive, it's running amazing now. No more overheating and it loads games up so much faster. Very friendly professional service, highly recommend.
Really good service.
Nelson repaired both my 7 year old Dell and my mum's laptop, I could not be happier with the result. He diagnosed both machines carefully and explained the issues in plain language, no jargon or upselling. Two older laptops now run like new.
I was in a tricky spot with important commercial images I needed to recover from a damaged hard drive for a client, and Nelson was the only bloke willing to give it a go. Exceeded my expectations and went above and beyond.
Very quick to reply and answer all my questions. I took two computers in and he was efficient, knowledgeable and honest about what needed repairing. One wasn't worth repairing, so he offered me a great replacement at a very reasonable price.
Legendary and honest service from Nelson.
Professional, friendly, and took the time to answer my questions clearly. It was obvious he has extensive knowledge and experience in data recovery. I'd happily recommend him to anyone looking for honest, reliable, professional data recovery.
Sent my laptop in for a dusting and it now runs like brand new. Great and friendly service and super accommodating for a couple of small hiccups on my end. Highly recommend for cleaning and repairs.
Knowledgeable and able to identify a sub board as the problem, saving me from replacing the whole laptop. Communicates well. Friendly, polite, not patronizing. Give them a go if you need a repair.
Incredibly helpful assisting my son with transferring his data from an old hard drive to a new laptop. He went above and beyond to make sure everything was handled properly, ensuring none of his important work was lost.
Genuinely good business. So easy to deal with. Great communication. Great result at a very fair price.
I went to him with a smashed screen from a piece of heavy machinery, a brand he wasn't familiar with. He did so much research and contacted the company and factory direct to arrange replacement parts. It cost a fraction of the price of a new computer.
Highly recommend Nelson, he has a wealth of knowledge and experience. He fixed and upgraded my laptops with awesome turnaround, I had them back in a week, well priced. I will definitely keep using him.
Extremely friendly and generous customer service that was thorough, professional and extremely cooperative. Had a very perplexing issue with my gaming PC that was narrowed down thanks to the thorough work done.
Extremely helpful, professional and so knowledgeable. Arranged a replacement laptop screen at a fraction of the cost quoted for a screen repair elsewhere, and the quality of work was exceptional. Communication was prompt.
I spoke with Nelson this morning regarding my very 'unhappy' MacBook and he was extremely helpful and friendly. He offered excellent advice and options. Highly recommend dealing with Nelson.
Nelson has come to the rescue with 3 different troublesome laptops over the last few years. His service is amazing. He even took the time to explain to me what each problem was so I could understand.
Fixed my son's broken PlayStation 4 and added a new hard drive, it's running amazing now. No more overheating and it loads games up so much faster. Very friendly professional service, highly recommend.
Really good service.
What we fix
Everyday repairs, done properly
Most jobs through the door are the ordinary kind, and they're the ones worth getting right. If it's a computer and it's broken, start here.
Screens & batteries
Cracked, flickering or dead displays, and batteries that no longer hold a charge. Laptops, Macs and tablets.
Won't turn on or charge
Dead machines, failed charge ports and DC jacks, power faults: one of the most common laptop killers, and usually fixable.
Slow computers
Machines that take five minutes to boot, freeze constantly, or have quietly filled up with junk. Often a cheap fix.
Viruses & pop-ups
Malware removal, scam pop-ups, browser hijacks and clean re-installs, with your files kept intact wherever possible.
Upgrades & new setups
SSD and memory upgrades that make an old machine feel new, plus new laptop setup and moving everything across from the old one.
Data recovery
Clicking, dropped or unreadable drives. Recovered here at component level, including the cases other shops send to the mainland.
Also on the bench
How it works
Straightforward from the first call
Four steps, no runaround. Most people are surprised how much we can work out over the phone before the machine has even left the house.
Call or text
Describe what it is doing, or send a photo. Most of the time we can give you a realistic idea on the spot.
We look at it properly
Drop the machine in to us in the Hobart CBD. It then gets properly tested on our bench rather than guessed at over a counter.
You get a real price
We tell you what is actually wrong, what it costs, and how long your particular job will take. If it is not worth repairing, we will say so.
You decide
Nothing goes ahead until you have approved it. You are never billed for work you did not agree to.
And after you get it back: if something does not seem right, or you simply want to ask a question about the machine, call us. There is no support window that runs out.
Specialist work
The repairs other shops send away
Most repair businesses can replace a part. Fewer can repair the part itself. This is the equipment and training behind our harder jobs, and the reason a dead drive does not have to mean lost photos.
Not sure what's wrong with it?
That's normal, and it's the easiest thing to sort out on the phone. Describe what the machine is doing and we'll tell you where you stand.
Security & privacy
Confidentiality is part of the job, not an afterthought
We regularly work on machines belonging to businesses, professionals and people whose records are genuinely sensitive. Every device that comes in is handled to that standard, whether it belongs to a law firm or a household.
NDAs available on request. We are happy to sign a non-disclosure agreement before work begins. Standard for business, legal, medical and financial clients, and available to anyone who wants one.
Secure storage. Devices are held in a private, controlled workshop rather than stacked behind a public shop counter.
Controlled data handling. Access is limited to what the repair or recovery actually requires, and recovered data is returned to you and cleared from our systems afterwards.
Nothing leaves our lab. Data recovery is carried out in-house in Tasmania. Your drive is not shipped off to a third party interstate or overseas.
Where we work
Computer repairs across greater Hobart
Most machines come in from the CBD and Sandy Bay, the northern suburbs through Moonah and Glenorchy up to Claremont, the eastern shore from Bellerive across to Howrah and Lindisfarne, and south to Kingston and Blackmans Bay. Wherever you are on this list, drop-off is a short run into the Hobart CBD.
Common questions
The things people ask before they call
Do I need to book, or can I just drop in?
Give us a call first. Reception is on the ground floor at WOTSO, 162 Macquarie Street, and a quick call means they are expecting you and your device gets logged in properly.
How much will my repair cost?
It depends on what is actually wrong, which is why we look before we quote. Call and describe what the machine is doing and we can usually give you a good idea on the phone. You always get a firm price before any work begins.
Can you recover data from a drive that will not work?
Often, yes. We do component-level recovery in-house in Tasmania, including donor head swaps for mechanical failures and NAND chip-off work for failed SSDs. If a drive is clicking or no longer detected, stop using it and call us before trying anything else.
My laptop is pretty old. Is it even worth repairing?
Sometimes it is not, and we will tell you. If a repair does not make financial sense we will say so and talk you through the alternatives rather than take the job anyway.
Do you work on Macs?
Yes. MacBooks and iMacs for repairs, upgrades and setup, alongside Windows laptops and desktops, gaming PCs, consoles, phones and tablets.
Will I lose my data during a repair?
We work to preserve your data wherever possible and will tell you upfront if a repair puts it at risk. Where practical we recommend having a backup before any work starts.
Is my personal information safe with you?
Yes. Access is limited to what the repair actually requires, devices are held in a private controlled workshop, and we are happy to sign an NDA before work begins if you would like one.
Which areas do you cover?
We look after customers right across greater Hobart, from the CBD and Sandy Bay through the northern suburbs to Claremont, across the eastern shore, and south to Kingston and Blackmans Bay. Drop-off is in the Hobart CBD.
Get in touch
Tell me what it's doing
A quick call is usually the fastest way to find out where you stand, including a realistic timeframe for your job. Prefer to write it down? Send a text or use the form.